Dear Esteemed Customers,
We find it necessary to address a concerning issue that has surfaced recently: there exists a minority of individuals who fail to acknowledge the dedication and time we invest in shipping our products and ensuring their quality.
While we are grateful for the overwhelming support and orders received from customers nationwide, the majority of whom provide delightful feedback, there are some who disregard our efforts.
Our decision to introduce Cash on Delivery was built on a foundation of mutual trust. Unfortunately, there have been instances where customers deny placing orders upon delivery, resulting in immediate cancellations.
In order to uphold the experience for our genuine customers, we have collectively agreed upon the following measures:
- Confirmation of dispatch will be communicated via WhatsApp, SMS, or email for COD orders within 3 days of placing the order.
- Failure to confirm within this timeframe will result in order cancellation, with a notification sent to the respective contact number.
We understand that errors may occur in this process. If you believe your order was mistakenly canceled, please contact us at support@anunalex.com, and we will promptly address the situation.
Furthermore, please be aware that incomplete addresses may lead to the non-fulfillment of Cash on Delivery orders, even after confirmation.
We regret the necessity of these actions, but honesty and integrity are core values at Anu & Alex. We are unwavering in our commitment to providing you with a seamless shopping experience.
Thank you for your understanding and unwavering support.
Warm regards,
The Anu & Alex Team