At Anu & Alex, we strive to deliver your orders with speed and care. Here's a glimpse into our shipping policy:
We ship the products in 5-7 working days
How long will it take for my order to be delivered?
Orders in India are typically delivered in around 5-8 working days depending on shipping address and other factors (public holidays, extreme weather conditions, etc.). In some rare cases, it might take 2 weeks depending upon the availability of the product. In parts of Jammu Kashmir and North East India the delivery may take upto 10 working days.
Are there any additional shipping charges?
We provide free shipping on all Prepaid Orders, for all cash on delivery orders we charge Rs 99 as Cash on Delivery charges.
How do I track my order?
You can track your order once it is dispatched. An email and SMS will be sent with a tracking code and link. It you have any confusion you can email to us at support@anunalex.com
Which courier companies used to deliver the product?
All our products are shipped via Delhivery, Xpressbees, Bluedart and EcomExpress on the pincode.
What will happen in case when tracking details show product delivered but customer has not received it?
It is a rare case as majority of the time the product is received by family members, neighbours, flat mates or is delivered to the office mail room. In genuine cases we will refund full amount to the customer after we have done proper investigation of the case which takes 10-15 working days.
If you get the order delivered notification and you have not received the product then please let us know within 48 hours of the notification received. We will immediately raise the issue with our courier partner and will resolve the issue. Post the mentioned timeline, it will be difficult for us to take the action and we will not be liable to any losses.
All disputes are subjected to Mumbai jurisdiction only.
Thank you for choosing anu & Alex! Your satisfaction is our priority, and we're committed to making your shopping experience exceptional.
FAQs
How to buy a product?
- Browse: Browse through the products available on our catalog.
- Select: Once you find a product you'd like to purchase, click on it to view more details, including price, description, and available variations (if any).
- Add to Cart: If you decide to proceed with the purchase, click on the "Add to Cart" button. You can continue shopping and add more items to your cart if desired.
- Review Cart: When you're ready to checkout, click on the cart icon or the "View Cart" button to review the items you've added. Make any necessary adjustments to quantities or remove items if needed.
- Checkout: Proceed to checkout by clicking on the "Checkout" button. You'll be prompted to enter your shipping address, select a shipping method, and choose a payment option.
- Payment: Enter your payment details securely to complete the purchase. Anu & Alex supports various payment methods, including credit/debit cards, PayPal, and other digital wallets, depending on your region.
- Confirm Order: Review your order summary and ensure that all details are accurate before confirming the purchase. Once confirmed, you'll receive an order confirmation email with details of your purchase.
That's it! Your order will be processed, and you can expect to receive your product within the estimated delivery time frame provided by Anu & Alex. If you encounter any difficulties or have questions during the purchasing process, feel free to reach out to Our customer support for assistance.
How can i make refund from your website?
We have a 5 day return policy, which means you have 5 days after receiving your item to request a return.
Please share your query via email. Click the below options to raise query/request (also share your order id. Eg: #ANA-1001S in the email).
Please do not send multiple emails fo the same query as it will cause confusion while providing proper resolution. And also please use one email thread for the queries
For Exchange Email - Click Here
For Return Email - Click Here
Please give us upto 2-3 business days to reply to your mail and provide proper resolution. Click here for more details & Refund policy
Thank you for your cooperation.
I am a new user. How should I start?
As a new customer trying to buy from our store, we're thrilled to have you here! Here's a step-by-step guide to help you get started with your purchase:
- Browse Our Products: Take some time to explore the products available in our store. You can browse through different categories or use the search bar to find specific items you're interested in.
- Select Your Items: Once you find a product you'd like to purchase, click on it to view more details, including product descriptions, images, and pricing. If you're interested in multiple items, you can add them to your shopping cart for easy checkout later.
- Review Your Cart: After adding items to your cart, review your cart to ensure everything is correct. You can adjust quantities, remove items, or continue shopping if needed.
- Proceed to Checkout: When you're ready to complete your purchase, click on the "Checkout" button. You'll be prompted to provide shipping information, select a shipping method, and choose a payment option.
- Enter Your Payment Information: Enter your payment information securely to complete the purchase. We accept various payment methods, including UPI, Credit/Debit cards, PayPal, and more, depending on your preferences.
- Review Your Order: Before finalizing your order, take a moment to review all the details, including shipping address, items in your cart, and total order amount. Make any necessary changes before proceeding.
- Place Your Order: Once you've reviewed and confirmed all the details, click on the "Place Order" button to complete your purchase. You'll receive an order confirmation email shortly after, confirming that your order has been successfully placed.
- Track Your Order: After placing your order, you'll receive updates on the status of your order, including shipping and delivery information. You can track your order using the tracking number provided in your order confirmation email.
- Contact Customer Support: If you have any questions or encounter any issues during the ordering process, don't hesitate to reach out to our customer support team for assistance. We're here to help make your shopping experience as smooth as possible.
Thank you for choosing to shop with us! We appreciate your support and look forward to serving you again in the future. If you have any feedback or suggestions, we'd love to hear from you.
Happy shopping!
Are my details secured?
Absolutely! At our store, we take the security of your personal information very seriously. We utilize industry-standard encryption and security protocols to ensure that your details are protected during transmission and storage. Additionally, we never store your payment information on our servers, further enhancing the security of your data.
You can shop with confidence knowing that we prioritize the privacy and security of our customers' information. If you have any concerns or questions about security measures, please don't hesitate to reach out to our customer support team, and we'll be happy to provide you with further assistance and reassurance. Your trust and satisfaction are our top priorities.
How do I make payment by my credit card?
Making payment by credit card is simple and secure at our store. Here's how you can do it:
- Add Items to Your Cart: Browse our store and add the items you wish to purchase to your shopping cart.
- Proceed to Checkout: Once you've added all your desired items to the cart, proceed to checkout by clicking on the "Checkout" button.
- Enter Your Shipping Information: You'll be prompted to enter your shipping address and select a shipping method.
- Choose Credit Card Payment: When you reach the payment section, select the option to pay by credit card.
- Enter Your Credit Card Details: You'll need to enter your credit card information, including the card number, expiration date, and CVV code (the three-digit code on the back of your card).
- Review and Confirm: Double-check your payment details and ensure that everything is correct. Then, click on the "Place Order" button to complete your purchase.
- Confirmation: Once your payment is processed successfully, you'll receive a confirmation email with details of your order.
Rest assured that our website uses secure encryption technology to protect your credit card information during transmission. If you encounter any issues or have questions about making payment by credit card, please don't hesitate to contact our customer support team. We're here to help ensure that your shopping experience is smooth and hassle-free.